DEPOSITS:
Please note that all deposits are Non-Refundable.
Deposits vary, and are determined by the size of the tattoo and the artist that you’re booked in with. We require a minimum deposit of $100 to book any appointment, The deposit has to be paid in full within 7 business days of booking to fully secure appointment date (which can be paid by cash or e-transfer).
Artists will not begin creating custom designs before a deposit is paid.
Appointment slots are only confirmed once we've received your deposit in full. If booking by phone, please ensure that the deposit is sent to us by the end of the same day that you made your booking otherwise the space(s) may be offered to the next person in line (especially if your artist carries a waitlist).
Deposits can be sent to the email provided by our friendly booking staff. We are not set up for auto deposit, Once the bank asks you to create a security response, please make this the security response: Tattoo
Make sure to include your artists name and the date of your appointment in the notes section, and once the deposit shows as sent on your end, consider the date(s) confirmed!
Rescheduling:
All deposits paid to the studio are non-refundable, with no exceptions. If you need to reschedule, your deposit may be transferred to a new date one time provided we are given adequate notice (two operational business days). We are open Tuesdays to Saturdays, so keep this in mind if you are booking in on a Tuesday or Wednesday, as we would need your notice for rescheduling the week prior.
* * IMPORTANT * *
You must actually speak to a member of staff when rescheduling your appointment in order to retain your deposit. Text messages/DMs are not acceptable methods of communication when cancelling or rescheduling your appointment (as artists are not responsible for managing their own bookings, and social inboxes are not always monitored by our booking team). If notifying us by email, keep in mind that it may not be read in time for us to fill the spot (due to the sheer volume of emails we receive on a daily basis) and that we still require that you communicate directly with a member of our staff in order to confirm the booking change.
No shows and last-minute cancellations
No shows, last-minute cancellations, or multiple requests to reschedule an appointment will result in you forfeiting the entire deposit to help cover the artist's time spent designing and/or loss of income for the day.
Because this can be an incredibly frustrating occurrence for an artist (often many hours are spent outside of the studio working on custom design work), we support their right to either refuse new booking requests or require advance payment in full from clients who no show or repeatedly reschedule/cancel appointments.
* * IMPORTANT * *
If, due to unforeseen circumstances the artist needs to cancel the appointment last-minute, we will make every effort to re-book the appointment a time that is most convenient for the client (whether with that same artist at another time, OR with another artist who may have availability during the original date/time of the booking if there is no preference on artist and it isn't a custom design ). In this case the deposit will be carried forward to the new booking.
Should the client be unable or choose not to rebook, we will happily refund the deposit in full. However, when making any booking the client acknowledges that neither the studio nor artist will be liable for any additional out-of-pocket expenses incurred in relation to travel/accommodation.